FAQs - Explore Our FAQs page and Find Answers There

Q: How can I place an order on your website?

A: All you need to do is find the product that you want - and on the product page you can click the "Add to Cart" button or the "Buy it Now" button. Then, just fill out the billing and shipping information and we'll begin fulfilling your order right away. 

Q: What currency are the prices I see on the site?

A: All prices are in CAD.

 Q: Will I get confirmation of my order? 

A: As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorized your payment method, ready for your purchase.

 Q: I placed my order but did not receive a confirmation email. Why? 

A: If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

 Our emails might be going to your junk or spam folder

There might have been a misspelling when you entered your email address during checkout

Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

Q: What happens after I receive my order confirmation? 

A: We check our warehouse or with our suppliers to make sure that your item(s) are available and dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order. 

If your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. when you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorization from your payment method.

Q: How do I track my order?

A: After processing your payment, we process your order between 24-72 hours. Our shipping fulfillment team processes, packs and ships your item within that time. As soon as we ship your order you will receive an email from us with information on how to track your shipment in real time or on our website page Click Here to go to track your order page. 

Q: Can I return the item if it doesn't work for me?

A: Yes. Sure, If the product is damaged or doesn’t work as described, just reach out to us within 30 days of receiving the product and you will get 100% Money back.

You can contact us by sending your message here: Contact Page

You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product, or it doesn't suit your lifestyle. Just reach out to us and we will get things fixed for you.

You can contact us by sending your message on Contact Page: Click Here.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

Q: Can I cancel my order? 

A: You can cancel your order with no penalty! You must cancel your order before it is shipped. If the item is already sent, please use our easy return system to get a full refund.

Q: I have entered an incorrect address what do I do now? 

A: If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@broochiton.com.  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Q: How do I check the status of my order?

A: We will emaile you your receipt immediately after you place your order. Once we ship your order, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to Track Order Page Click Here.

Q: How long does it typically take for your products to be dispatched? 

A: Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.

Q: How long does it typically take for my purchase to arrive once it’s dispatched?

A: Usually within 7-15 business days excluding holidays, but it could be earlier with our fast shipment. The shipping time to countries other than the United States and Canada the shipping time may be slightly higher between 10-20 days.

Q: Can I track my order?

A: Yes, you can. Tracking numbers will be updated 3-5 business days after your order has been shipped. If you don't have a tracking number after 5 business days please email us at info@broochiton.com.

Q: How are shipping costs calculated?

A: For now, you do not have to worry about that. Our shipment is free for all products.

Q: Do you ship Internationally?

A: Yes, we ship worldwide so that more customers can enjoy a great shopping experience with our store.

Q: Does Broochiton offer a guarantee for all products sold? 

A: Absolutely. We stand by all our products which is why we offer a 30-day money-back guarantee on all our items. If you are not happy with your item for any reason, please send us a message and we will make arrangements to have it returned to us for a full refund. Click here for Refund Policy.  

Q: Do you provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us, and we'll get it addressed!

Q: Why do you need my phone number?

A: Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery timeslot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order, we can contact you quickly and easily.

Q: Is it safe to buy online through your website? Is your website secure with my personal information? 

A: Absolutely. Broochiton strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety. We don't store your credit card information as it is only used on a one-time basis.